What is the connection between Gen Y employees' loyalty, satisfaction, and workplace spirituality?

Rohimat Nurhasan(1*), Suwatno Suwatno(2), Eeng Ahman(3), Edi Suryadi(4),

(1) Program Pascasarjana, Universitas Pendidikan Indonesia, Bandung, Indonesia
(2) Program Pascasarjana, Universitas Pendidikan Indonesia, Bandung, Indonesia
(3) Program Pascasarjana, Universitas Pendidikan Indonesia, Bandung, Indonesia
(4) Program Pascasarjana, Universitas Pendidikan Indonesia, Bandung, Indonesia
(*) Corresponding Author

Abstract


Maintaining and enhancing employee loyalty and satisfaction has always been a top priority for management in every firm. This study aims to investigate the relationship between workplace spirituality, loyalty, and Generation Y employees at private organisations in Indonesia. A quantitative approach with descriptive and verification analysis techniques is used to see the picture and examine the relationship between variables. Data and information were obtained from a sample of 132 people, through the process of distributing questionnaires and surveys. Data analysis using statistical software calculation tools. The results showed that each variable has a fairly high criterion. Employee loyalty is significantly influenced by workplace spirituality and job satisfaction. The results demonstrate that workers who uphold spiritual principles at work are more likely to desire to remain with the company. The theoretical contribution of this study is that Generation Y employee loyalty can be increased by increasing job satisfaction and workplace spirituality. The growth of spiritual values needs to be supported by creating a spiritual work environment, providing fair remuneration is expected to foster loyal attitudes and behavior of employees. Research is limited to Y-generation and to objects in private tertiary institutions in Garut Regency where there is a possibility of cultural similarities, therefore further research is suggested with a wider scope.

Keywords


Loyalty, satisfaction, workplace spirituality, Generation-Y.

Full Text:

PDF

References


Aboobaker, N., Edward, M., & K.A, Z. (2020). Workplace spirituality and employee loyalty: an empirical investigation among millennials in India. Journal of Asia Business Studies, 14(2), 211–225. https://doi.org/10.1108/JABS-03-2018-0089

Ashmos, D. P., & Duchon, D. (2000). Spirituality At Work: A Conceptualization and Measure. In Journal of Management Inquiry (Vol. 9, Issue 2, pp. 134–145). Sage Publications, Inc.

Berson, Y., & Linton, J. D. (2005). An examination of the relationships between leadership style, quality, and employee satisfaction in R&D versus administrative environments. R and D Management, 35(1), 51–60. https://doi.org/10.1111/j.1467-9310.2005.00371.x

Dandona, A. (2017). Spirituality at Workplace. May.

Dhir, S., Dutta, T., & Ghosh, P. (2020). Linking employee loyalty with job satisfaction using PLS–SEM modelling. Personnel Review, 49(8), 1695–1711. https://doi.org/10.1108/PR-03-2019-0107

Dudley, J. R. (2016). Spirituality Matters in Social Work. In Spirituality Matters in Social Work. https://doi.org/10.4324/9781315797144

Fanggidae, R. E., Suryana, Y., Efendi, N., & Hilmiana. (2016). Effect of a Spirituality Workplace on Organizational Commitment and Job Satisfaction (Study on the Lecturer of Private Universities in the Kupang City -Indonesia). Procedia - Social and Behavioral Sciences, 219(December 2015), 639–646. https://doi.org/10.1016/j.sbspro.2016.05.045

Foster, S., & Foster, A. (2019). The impact of workplace spirituality on work-based learners Individual and organisational level perspectives. 11(1), 63–75. https://doi.org/10.1108/JWAM-06-2019-0015

Grossman, C. R. S. (2006). Characteristics of Gen Y. 21, 21–24.

Harahap, S. F., & Tirtayasa, S. (2020). Pengaruh Motivasi, Disiplin, Dan Kepuasan Kerja Terhadap Kinerja Karyawan Di PT. Angkasa Pura II (Persero) Kantor Cabang Kualanamu. Maneggio: Jurnal Ilmiah Magister Manajemen, 3(1), 120–135. https://doi.org/10.30596/maneggio.v3i1.4866

Hurst, J. L., & Good, L. K. (2009). Generation Y and career choice: The impact of retail career perceptions, expectations and entitlement perceptions. Career Development International, 14(6), 570–593. https://doi.org/10.1108/13620430910997303

Ingsih, K., Budiantoro, R. A., Hasanatina, F. H., & Ali, S. (2022). Work-life Balance and Compensation on Performance with Job Satisfaction as an Intervening Variable for Millennial Generation Banking Employees. Jurnal Manajemen Bisnis, 13(2), 255–276. https://doi.org/10.18196/mb.v13i2.13947

Iqbal, M., Adawiyah, W. R., Suroso, A., & Wihuda, F. (2020). Exploring the impact of workplace spirituality on nurse work engagement: an empirical study on Indonesian government hospitals. International Journal of Ethics and Systems, 36(3), 351–369. https://doi.org/10.1108/IJOES-03-2019-0061

Iqbal, Q., Ahmad, N. H., & Ahmad, B. (2019). Enhancing sustainable performance through job characteristics via workplace spirituality: A study on SMEs. Journal of Science and Technology Policy Management, 12(3), 463–490. https://doi.org/10.1108/JSTPM-02-2018-0022

Jahanbazi Goujani, A., Shahin, A., Nasr Isfahani, A., & Safari, A. (2019). Analyzing the influence of job satisfaction on hostage employee loyalty in Isfahan Province Gas Company. Benchmarking, 26(6), 1728–1748. https://doi.org/10.1108/BIJ-04-2018-0093

Javanmard, H., Nami, A., & Haraghi, M. (2014). Survey the Relationship between Job Satisfaction and Workplace Spirituality. Kuwait Chapter of Arabian Journal of Business and Management Review, 3(6), 68–75. https://doi.org/10.12816/0018179

Joelle, M., & Coelho, A. M. (2019). The impact of spirituality at work on workers’ attitudes and individual performance. International Journal of Human Resource Management, 30(7), 1111–1135. https://doi.org/10.1080/09585192.2017.1314312

Jurkiewicz, C. L., & Giacalone, R. A. (2004). A values framework for measuring the impact of workplace spirituality on organizational performance. Journal of Business Ethics, 49(2), 129–142. https://doi.org/10.1023/B:BUSI.0000015843.22195.b9

Luthans, F. (2009). Organizational Behavior. In Hospital Administration (Twelfth Ed). McGraw-Hill. https://doi.org/10.5005/jp/books/10358_23

Luthans, F., & Doh, J. P. (2014). Manajemen Internasional. Salemba Empat.

Martin, C. A. (2005). From high maintenance to high productivity: What managers need to know about Generation Y. Industrial and Commercial Training, 37(1), 39–44. https://doi.org/10.1108/00197850510699965

McShane, S. L., & Von Glinow, M. A. Y. (2018). Organizational Behavior : Emerging Knowledge. Global Reality (8th) Edition. In McGraw-Hill.

Milliman, J., Czaplewski, A. J., & Ferguson, J. (2003). Workplace spirituality and employee work attitudes: An exploratory empirical assessment. Journal of Organizational Change Management, 16(4), 426–447. https://doi.org/10.1108/09534810310484172

Mitroff, I., & Denton, E. (1999). A Study of Spirituality in the Workplace. Sloan Management Review, 40(4), 83–92.

Mohyi, A. (2021). The Effect of Emotional Intelligence, Organizational Commitment and Organizational Citizenship Behavior on Employee Performance. Journal of International Conference Proceedings, 3(4), 84–95. https://doi.org/10.32535/jicp.v3i4.1013

Moll, T. (2020). German-language scales for spirituality at work. Journal of Management, Spirituality and Religion, 17(3), 270–291. https://doi.org/10.1080/14766086.2020.1765191

Nasir, M., Murfat, M. Z., Basalamah, J., & Basalamah, A. (2020). An Analysis of Work Discipline, Work Environment and Employment Satisfaction Towards Performance. Jurnal Manajemen Bisnis, 11(1). https://doi.org/10.18196/mb.11188

Nurhasan, R. (2017). Kepuasan Kerja Dan Loyalitas Generasi Y. Jurnal Wacana Ekonomi, 17(1), 13–23.

Nurhasan, R., Ahman, E., Suryadi, E., & Setiawan, R. (2021). Generation Y Behavior : Employee Loyalty Based on Job Satisfaction and Workplace Spirituality. 4(2), 1–6.

Pandey, C., & Rajni, K. (2012). Impact of Job Satisfaction and Organizational. International Journal of Social Science & Interdisciplinary Research, 1(8), 2–41.

Petchsawang, P., & Duchon, D. (2009). Measuring workplace spirituality in an asian context. Human Resource Development International, 12(4), 459–468. https://doi.org/10.1080/13678860903135912

Petchsawang, P., & Duchon, D. (2012). Workplace spirituality, meditation, and work performance. Journal of Management, Spirituality and Religion, 9(2), 189–208. https://doi.org/10.1080/14766086.2012.688623

Puspitawati, N. M. D., & Atmaja, N. P. C. D. (2020). The Effect of Work-Family Enrichment on Job Satisfaction of Working Mothers. Journal of International Conference Proceedings, 3(2), 32–40. https://doi.org/10.32535/jicp.v0i0.902

Putra, B. N. K., Jodi, I. W. G. A. S., & Prayoga, I. M. S. (2019). Compensation, Organizational Culture and Job Satisfaction In Affecting Employee Loyalty. Journal Of International Proceedings (JICP), 3(2), 32.

Rahman, M. S., Zaman, M. H., Hossain, M. A., Mannan, M., & Hassan, H. (2019). Mediating effect of employee’s commitment on workplace spirituality and executive’ssales performance: An empirical investigation. Journal of Islamic Marketing, 10(4), 1057–1073. https://doi.org/10.1108/JIMA-02-2018-0024

Riwukore, J. R., Susanto, Y., Pilkandis, J., & Habaora, F. (2021). Analysis of Employee Performance in The Department of Education and Culture, Lubuklinggau City. Asia Pacific Journal of Management and Education, 4(2), 95–109. https://doi.org/10.32535/apjme.v4i2.1149

Robbins, S. P., & Judge, T. A. (2016). Organizational behavior. In The Curated Reference Collection in Neuroscience and Biobehavioral Psychology (15th ed.). Prentice Hall. https://doi.org/10.1016/B978-0-12-809324-5.06506-8

Robbins, S. P., & Judge, T. A. (2017a). Full-Circle Learning MyLab. Fortune, 290.

Robbins, S. P., & Judge, T. A. (2017b). Organizational Behavior, Seventeenth Edition, Global Edition. Pearson Education Limited, 747.

Sani, A., & Maharani Ekowati, V. (2020). Spirituality at work and organizational commitment as moderating variables in relationship between Islamic spirituality and OCB IP and influence toward employee performance. Journal of Islamic Marketing, 11(6), 1777–1799. https://doi.org/10.1108/JIMA-08-2018-0140

Turkyilmaz, A., Akman, G., Ozkan, C., & Pastuszak, Z. (2011). Empirical study of public sector employee loyalty and satisfaction. Industrial Management and Data Systems, 111(5), 675–696. https://doi.org/10.1108/02635571111137250




DOI: https://doi.org/10.24123/mabis.v23i1.715

Article Metrics

Abstract view : 142 times
PDF - 38 times

Refbacks

  • There are currently no refbacks.


Bookmark and Share


Copyright (c) 2024 Rohimat Nurhasan

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License. ISSN: 1412-3789. e-ISSN: 2477-1783.

Google ScholarGoogle ScholarGARUDA - Garba Rujukan Digital
DOAJ
ROADROADEBSCO
mabis statistics